How to Retain Top Talent
Actionable strategies to keep your best providers happy, productive, and loyal.
The #1 factor to creating a championship culture is having a culture of caring. A culture where leaders really care about team members as a whole person, and not just what the team member can do for the organization. They need to feel like their leadership cares for them, all parts of their life.
💬 1. Give Everyone a Voice
Don’t wait for exit interviews — ask providers what keeps them engaged and what could drive them away.
- Do monthly check-ins with employees and ask them what’s working in the organization? What’s broken? And what’s missing?
- Ask them “how can I support you more? How can I help you more?”
🌱 2. Support Ongoing Growth
Top performers want to improve — give them the tools and runway.
- Offer CME allowances and schedule flexibility for training
- Support leadership pathways or expanded responsibilities
🤝 3. Foster a Connected Culture
People stay where they feel they belong.
- Celebrate wins publicly — clinical or personal – catch people doing something good and publicly praise them!
- Host regular team huddles, off-site days, or shared lunches
- Encourage collaboration, not competition
📊 4. Keep Compensation Competitive
Money isn’t everything, but it matters.
- Benchmark pay regularly using market data (we can help!)
- Review benefits annually to stay competitive — think PTO, parental leave, wellness perks
🗣️ 5. Encourage Feedback Loops
Your best employees often have the best ideas — or concerns.
- Set up anonymous surveys and open-door policies
- Act quickly on reasonable suggestions
🚀 6. Deliver on the Job They Signed Up For
Misalignment causes turnover more than compensation.
- Be honest in the hiring process
- Keep role expectations and schedules consistent
- Minimize bait-and-switch scenarios
Retention isn’t about grand gestures — it’s about consistent follow-through, respect, and alignment. Treat your top talent like they matter, because they do.
Thanks!